Shipping and Returns
SHIPPING & RETURNS - DOMESTIC
FREE SHIPPING on All US Orders
Orders typically ship the next business day. Orders placed Saturday-Sunday will ship out Monday. Shipping time does not include Holidays and weekends.
| SHIPPING RATES (U.S.) | 1ST ITEM | ADDITIONAL ITEM(S) | RETURN |
|---|---|---|---|
FREE - 3 to 8 Days |
FREE | FREE | 30 Days |
PRIORITY - 2 to 4 Days |
$12 | Flat, maximum 2 lbs | 30 Days |
INTERNATIONAL |
COMING SOON | COMING SOON | 30 Days |
ORDER ARRIVAL
Arrival time with the free shipping is not guaranteed. For guaranteed arrival time, please contact us to purchase an upgraded shipping option for an additional charge. For major metropolitan areas orders shipped via USPS 2-3 Day Priority will arrive in approximately 2 days. Outside major metropolitan areas orders will arrive in approximately 3 days.
Items purchased from zimego.co are eligible for refund if returned within 30 days of purchase.
- Products: We do not accept returns on products that have been used, worn, damaged and washed.
- Shipping Charges: Shipping charges for the upgraded shipping service are not refundable.
- Please note: Original shipping cost paid for your shipment may be charged and deducted from your refund.
DAMAGED ITEMS: If you receive an item that is damaged, please contact customer service immediately.
HOW TO SEND YOUR RETURN
2) If you contact us by email, please indicate your order number, reason for return and whether you are exchanging or returning the item(s). (we do not do exchanges)
3) Pack your item(s) and invoice into the return bag and bring it to your closest USPS office. Click here to find the closest location.
For returns, please send your item to the following address:
ZIMEGO Return Dept.
AUTHENTICITY & WARRANTY
Zimego Co only carries merchandise that is authentic, first-run, and purchased directly from the designer. Please be aware that even such products are not entirely free of workmanship errors, including occasional missing threads and similar defects. Products subject to distressing as part of the styling are also subject to increased chance of defect and do tend to wear out faster than normal.
Customers are welcome to return any item they are unhappy with.
